Frequently Asked Questions
 
1. What to expect on my first visit?
2. How long are the follow-up sessions?
3. What do I have to wear?
4. What information do I need to bring?
5. Who is treating me at the facility?
6. Do you have anyone that speaks Spanish?
7. Who certifies or renews my visits from my insurance?
8. What happens when my doctor’s prescription expires?
9. What do I have to pay?
10. How does the treatment schedule work?
11. What do I need to do if I have to cancel my appointment?




1.

What to expect on my first visit?

Determining limitation and need requires a full evaluation of 1 hour to 1 ½ hours depending on the complexity of the condition.

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2.

How long are the follow-up sessions?

Subsequent treatments range from approximately 1 hour to 1 ½ hours. The average treatment time lasts for 1 hour and 15 minutes.

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3.

What do I have to wear?

Our facility offers hospital gowns. You may prefer to bring your own attire for exercise and treatment.
For Shoulder, Elbow and Hand injuries, a tank top will do.
For Hip, Knee, and Ankle injuries, you may wear a pair of shorts.
For Back problems, women may choose a loose shirt, a tank top, or our gown.
It is also advisable to wear comfortable gym shoes.

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4.

What information do I need to bring?

You need a valid prescription from a medical doctor or specialist. Provide medical records pertaining to your injury, and copies of MRI or X-ray results. You must bring your insurance card/s or secondary insurance information.

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5.

Who is treating me at the facility?

ONLY licensed physical therapists in the State of New Jersey are treating patients in our facility. Unlicensed personnel never treat patients. No exception.

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6.

Do you have anyone that speaks Spanish?

Our staff translates to Spanish or Tagalog (Filipino) for your convenience.

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7.

Who certifies or renews my visits from my insurance?

We are the preferred provider for most major insurance companies. We carefully monitor your visits, request pre-certification when required, and obtain authorization for additional treatment if medically necessary.

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8.

What happens when my doctor’s prescription expires?

It is your responsibility to make an appointment with your physician and renew the physical therapy script. Our assistance is available if needed.

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9.

What do I have to pay?

Patient’s responsibilities may include co-payment, deductible, or co-insurance? These fees vary according to your insurance plans.

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10.

How does the treatment schedule work?

You may set-up appointments in advance by telephone or in person. Our scheduled hours run Monday thru Friday from 8:00AM until 8:00PM and Saturday morning, by appointment only. Our staff is committed to accommodate your schedule needs.

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11.

What do I need to do if I have to cancel my appointment?

Please call us 24 hours prior to your visit if you wish to cancel your appointment. This gives us the opportunity to schedule other patients.

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